In an effort to “improve community relationships,” the Auburn Police Department is expanding its communication efforts by implementing the new SPIDR Tech platform.

Beginning on Dec. 6, the platform will reportedly enable the department to send fully automated follow-up messages to victims of crimes and 911 callers. The Auburn Police Department says the platform will also allow the agency to better collect feedback, and in turn will help the department improve its customer service.

“APD first began looking into this service after hearing feedback provided by the Police Advisory Committee regarding the need for better communication on officer responses to 911 calls,” said Chief Mark Caillier. “Using the SPIDR Tech platform we hope to address this community concern and enhance our service to our community.”

According to the department, SPIDR Tech platform law enforcement officers to help agencies improve public perception and to increase efficiency.